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Plan to 2030

Trillium Health Partners (THP) is creating a new kind of health care – defined not by illness, but by the health and well-being of people and communities.

Our plan reflects the voices of patients, caregivers, families, the community, partners, and Team THP. It sets the course to 2030: improving quality for better access and outcomes, preventing avoidable hospitalizations, and ensuring every person experiences care that reflects who they are, where they are, and what matters most. This plan is enabled by a generation-impacting health care expansion, with the construction of The Peter Gilgan Mississauga Hospital, the Shah Family Hospital for Women and Children, and The Gilgan Family Queensway Health Centre. In this plan, the hospital is a part of a seamless and connected system of care, enabled by stronger partnerships and connections.

As one of Canada’s largest and most comprehensive health systems serving a diverse population, our Plan to 2030 is centred on people and grounded in health equity. The solutions that we develop, test, and scale here can fuel improvements locally, nationally, and globally. This plan is a living commitment to act with courage, ignite innovation, and deliver meaningful change.

Together, we are building a healthier community today and for generations to come.

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Our Vision

A new kind of health care for a healthier community

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Our Mission

With our values of compassion, excellence, and courage, we improve care, elevate health, and help communities thrive

Our Goals

We have established five interconnected quality goals that will guide every action we take in the pursuit of our vision. These five goals are all applied together as we drive performance and move our key metrics below. Advancing these goals ensures accountability to ourselves and the community we serve.

Goals
By 2030, we will
As measured by
  • Population Health

    More people in the community live longer, healthier lives through timely access to specialized treatment and diagnostics, prevention, and effective chronic disease management.

    By 2030, we will
    Improve population health
    As measured by
    Reduced hospitalization
  • Health Equity

    Disparities in health, access, and experience are eliminated, with care consistently tailored to the needs of the growing and diverse community.

    By 2030, we will
    Reduce health inequity
    As measured by
    Improved access to care for neighbourhoods with the lowest socioeconomic status
  • Patient and Caregiver Experience

    Patients, families, and caregivers experience seamless, personalized care that honours what matters most to them throughout their health journey.

    By 2030, we will
    Enhance patient and caregiver experience
    As measured by
    Patient experience greater than 9 out of 10
  • Team Experience

    Every member of Team THP thrives in a supportive, inclusive, and interprofessional environment where they feel valued and equipped to realize their full potential.

    By 2030, we will
    Enhance team member experience
    As measured by
    Team member engagement greater than 80%
  • Value

    Resources are used wisely to deliver the highest quality outcomes and experiences while ensuring the long-term sustainability of the hospital and the health system.

    By 2030, we will
    Increase value
    As measured by
    Top quartile cost efficiency among peers

Our Priorities

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Inspire and invest in a diverse Team THP

By 2030, we will…

Strengthen our people-centred culture where Team THP reflects the community, and every person feels respected, connected, and supported to deliver better care every day.

The momentum to achieve our goals begins with a commitment to the success of Team THP.

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Deliver the highest quality care

By 2030, we will…

Deliver equitable, whole-person care that is personalized and strengthened by evidence, digital innovation, and continuous improvement to achieve better outcomes and experiences.

Our focus on delivering the highest quality care enables a stronger system overall.

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Partner for a seamless health system

By 2030, we will…

Partner to build a seamless, digitally-enabled health system that wraps around people and communities, connecting care, tools, and partnerships for better access, outcomes, and experiences.

A seamless system creates the conditions to work beyond hospital walls to improve the health of the community.

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Shape a healthier community for all

By 2030, we will…

Embed research, innovation, and education into every aspect of care, translating discovery into real-world impact to shape better health for all.

Our unique academic focus accelerates the momentum of progress towards our goals.

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Moving Forward to 2030

Our plan represents forward motion, driving us toward a new kind of health care for a healthier community. The needs of our community are changing rapidly, and our hospital is evolving to meet these new realities. The opportunity lies in bold, innovative approaches that harness the power of digital technology and AI.

Every step we take and every partnership we build adds momentum toward a system that is people-centred and designed around the needs of individuals, families, and the broader community.

Everyone has a role in sustaining our forward momentum – patients, caregivers, families, the community, partners, and Team THP. Through thousands of points of engagement, we have discovered a shared energy and commitment to building a better future. Together, we will keep moving forward and challenge the limits of what is possible to improve care, elevate health, and help communities thrive.

A new kind of health care for a healthier community.

Content

Read our full strategy

Plan to 2030
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